Tracking Component Replacement Reasons

Logistics Portal users can choose a replacement reason from the Replacement Reason list menu on the Request Component Replacement page. The Replacement Reason list shows its options in alphabetical order and is a required field.

Note: Component replacement is described in detail in the topic Replacing Kit Components.

Complaints

Many replacement reasons are also complaints (any communication that alleges a problem in one of our medical devices after its release). Regardless of how complaints are received, they are recorded in Zendesk as one of the first steps in the Corrective and Preventative Actions (CAPA) process. This process investigates root causes to ensure that complaints do not recur.

If an option in the Replacement Reason list is a complaint, the text (C) appears next to it to denote it as such.

Where to Find Replacement Reasons

Record Information Card

Replacement reasons appear on the Record Information card of the Fulfillment Orders Detail page of Kit Component Replacement records.

Shrinkage Note

Replacement reasons may also appear in the Shrinkage Note on the reprocessing record, making this information readily available without running the Shrinkage Report (for example: Removed from kit {kit.KitId} during kit device replacement fulfillment {fulfillmentId}.).